Tickets may be exchanged online using the “Begin Exchange” button above. After clicking the button, please select the tickets you would like to exchange.
EXCHANGEABLE TICKETS: Click the tickets you’d like to exchange, then click “Exchange Seats.” Click the drop-down menu to view available dates. After clicking the date you would like to attend, click the drop-down menu to view available times on that date. When you’re satisfied with your exchange, click submit exchange. At this point, you will be directed to the Cart Page, where the display will show you the amount due. The new tickets will show a positive balance and the old tickets will show a negative balance. If you’re switching from a non-premium day to a premium day, there will be a balance remaining per ticket for the upgrade. When you’re ready to exchange, click “Check Out.” Then scroll to the bottom and click “Continue.” Success, your tickets have been exchanged! You will receive an email with your receipt and another email containing your new tickets.
NON-EXCHANGEABLE TICKETS: Click the tickets you’d like to exchange, then click “Exchange Seats.” Click the drop-down menu to view available dates. After clicking the date you would like to attend, click the drop-down menu to view available times on that date. When you’re satisfied with your exchange, click submit exchange. At this point, you will be directed to the Cart Page, where the display will show you the amount due. The new tickets will show a positive balance and the old tickets will show a negative balance. If you’re switching from a non-premium day to a premium day, there will be a subtotal balance remaining per ticket for the upgrade. There will also be an added “Online Ticket Exchange” fee for $10. When you’re ready to exchange, click “Check Out.” Then scroll to the bottom, input your credit card information, and click “Continue.” Success, your tickets have been exchanged! You will receive an email with your receipt and another email containing your new tickets.
If, during the exchange process (before you move on to the cart page), you’d like to start over, refresh the page. If you have already added items to your cart, wait for the cart to time out and start the process again.
