Team Member Hub

$200 Referral Bonus

Refer an employee to one of the following positions and you’ll both receive $200!* Valid for Food Service positions and Ashton Gardens Guest Experience Explorer. New employees must be available for and work daytime shifts during the Tulip Festival. New employee must work a minimum of 2 shifts per week during the Tulip Festival. Upon completion of the Tulip Festival qualifying new employees and referred employees will each receive a $200 bonus.

*Must meet terms and conditions listed. Please see HR with any questions.

Service

Definition of service

We work diligently to give our guests the most enjoyable experience possible. We refer to those who visit Thanksgiving Point as “guests” not as customers and treat them with genuine kindness, stellar service, and memorable interactions.

Questions to discuss as a team

Why is service one of our values?
How does genuine kindness differ from regular kindness?
What does your team do to contribute to helping our guests feel welcome?

Team activity idea

Share a memorable interaction that you saw or were a part of the exemplified stellar service. Discuss the reasons it stands apart from others you have experienced.

Living the value/Pin Goal Idea tips

“Great acts are made of small deeds”. Write down or share with a co worker what this quote means to you.
Read this month’s article highlight and ask yourself, what kind of impact do you want to make in your role?
Watch this video: https://www.youtube.com/watch?v=dnpMqQnt8WY

“When I dare to be powerful — to use my strength in the service of my vision, then it becomes less and less important whether I am afraid.” -Audre Lorde

8 tips for providing excellent customer service

Read now

finfit

This free financial wellness program is designed to help you with both your spending and savings. Finfit offers coupons, financial coaching, and other great resources.

For more information on this benefit, go to Paychex Flex> My Documents, or email HR@thanksgivingpoint.org

Accessibility

IDEA stands for Inclusion, Diversity, Equity and Accessibility. “Accessibility is the practice of making information, activities, and/or environments sensible, meaningful, and usable for as many people as possible.” At Thanksgiving Point, we work to partner with multiple non-profits to ensure all feel welcome at our venues and events. We can each do our part by becoming more aware of who our guests are and how we can help them. The resources below can help.

For more information and ideas, check out these resources:

https://www.usability.gov/what-and-why/accessibility.html

https://www.youtube.com/watch?v=zsMo7SOuB1c

https://www.youtube.com/watch?v=GA5gc8NGe90

Monthly Department Highlight: it

If you have been at Thanksgiving Point very long, you have certainly had the chance to interact with our IT staff, or dynamic-duo of John Jorgensen & Mark Peterson.

John and Mark are responsible for all the technical details seen and unseen that help fulfil the Thanksgiving Point mission. Together they maintain about 300 computers throughout the site, support 300 users, copiers & printers, credit card infrastructure and support approximately 40 different pieces of software used at Thanksgiving Point. Promoting network security is always a high priority for the department and they spend time educating (and testing) your willingness to click on a suspicious email. Finally, they seem to reset or unlock an untold number of passwords for you on a daily basis.

John has been with us since June of 2002. He hails from California originally, but lives in Saratoga Springs with his wife Jodi. Together they have 4 children, most of which have worked here off and on over the years. John would rather be found in a National Park than anywhere else and looks to visit one any chance he has. He is known for his generous candy sharing and world-record gum collection.

Mark started working with Thanksgiving Point’s accounting department in 1998, (yes that’s longer than many of our staff have been alive). He officially transitioned to the IT department in February of 2001 when the position became available. He is fortunate to still get to be involved in both accounting and IT functions in his current role. He loves the variety in his job and the opportunity to work with so many different people each day. Mark and his wife Christine live in Orem and have 3 children. Mark loves to spend time with his family and would love to travel more.

The IT department is grateful for the support of so many here at Thanksgiving Point and the opportunity to engage with most of you on a regular basis. Their office is on the second floor of the Biosphere near HR. If you haven’t had a chance to meet them, stop by for a password reset or a piece of gum and say hello.

Dear Team Members,

It’s been another busy and rainy week! Ashton Gardens opens tomorrow, and there have been several of you who are working hard to get the gardens ready for the season opening. Thank you to everyone who has worked so hard to get the gardens, gift shop, visitor center, and Trellis Café ready to welcome our guests.

We are still hiring for new team members to help us with Tulip Festival on our Seasonal Concessions Team and Ashton Gardens Guest Experience Explorer team. We are offering a $200 bonus if you refer someone. Please reach out to those around you and help us find individuals to fill these positions.

Here are a few weekly wins:

If you want to get over a fear of bugs, Butterfly Biosphere Explorer Kyri Forman is your person. She has always loved bugs, is studying entomology, and has a passion for butterflies.. Kyri is a 2^nd-year college student and has already had a paper published about pigment in Monarch Butterflies. Kyri has been with Thanksgiving Point for over a year and a half. Kyri loves to show how cool bugs can be and hopes to help others see that they are not creepy. We are lucky to have such a talented and knowledgeable Explorer at the Biosphere!

Alyssa Goulding, Development Associate, sees herself as the gatekeeper of Development. She is key to helping the Development team communicate with Curiosity Club members. She is the main scheduler and coordinator for the members. Alyssa is an amazing organizer, and it shows in her work. She helps with events, such as the sleepover happening in the Museum of Ancient Life this weekend. She is a wonderful asset to the Development Team.

Peggy the cow is milked daily at Farm country and Ximena Amaya Penunuri is one of the best milkers there. She has worked for over a year at Farm Country and had to build up endurance in her hands to become good at milking. Ximena helps with the other animals and the pony rides. She likes that Thanksgiving Point provides different experiences and programs for kids. Ximena is also excited about the changes that will be happening soon at Farm Country.

Be sure to refer to the Team Member Hub for details and for other team member highlights, events, and information.

Have a great weekend!

-McKay

Now Open at 9 am

Beginning January 16, all Thanksgiving Point discovery centers, including the Mountain America Museum of Ancient Life, Butterfly Biosphere, Museum of Natural Curiosity, Farm Country, and Ashton Gardens (during season, starting March 25) will now open at 9 am instead of 10 am. We are very excited to welcome guests to our venues so they can learn and discover even more!

Welcome New Team Members

Team Member and Manager of the Month

Dates to Know

Paychex Flex

2023 Pay Schedule and Holiday List

Keep in Touch

Job Openings

Pin Guidelines

Employee Benefits

Team Member Event Pricing

Uniforms

Butterfly Biosphere

Buy Tickets

Tulip Festival

LEARN MORE

Roam Among the Dinosaurs

Buy Tickets

Baby and me

LEARN MORE

Secret Garden Book Club

Learn more

Jr. Discovery Days

Learn More

Birthday Parties

Learn more

Your Dream Wedding

Learn more

Hosting an Event?

Learn more

Team Member Hub